The Onboarding Steps

Follow along with these steps below to track where you are in our On-boarding process!

  1. Phone interview with Roy or Benjamin

  2. Follow a trainer out in the field (typically these two steps are complete before you arrive at this training portal)

  3. After your follow day, you will go out for first day (if selected and after you review the training information below)

  4. After your FIRST CUSTOMER, we will have you sign our Dealer Agreement (link is here)

    Please note: your Comdata card will not work until you sign this Dealer Agreement.

  5. Ship first box — at the end of your first day

  6. Fill out Shipment Advances form (system tab in app) — after first day and after shipping.


First Day Checklist

Note: this will be completed after your follow day.

  1. Listen to ALL FAQ audio recordings, including the last one that is a white bar (please note, that one starts 40 seconds in, so fast forward. It’s also very long, but fantastic).

  2. Make sure your app says “Synced 100%” on the SUPPORT (Android) or SYSTEM (iPhone) tab

  3. Make sure you have a school to go to. If you don’t know one, request one from your trainer or Bryan 270-860-5016

  4. Have the approach memorized

  5. FOCUS ON SEEING 50 PROFESSORS. Until you’ve purchased over 80 SGV daily on average for a week, this is the most advanced sales training you should focus on. Professors not in their offices? Everyone in class? Empty hallways? FIND A WAY.

  6. Write down offices you’ve seen as you speak to professors. That way when you come back through that building, you’ll know with whom you’ve already spoken.

  7. Have fun :)

VERY important note: be sure you check the “support” or “system” tab on the bottom right and ensure it says “synced 100%.”


Weekly Friday Checklist

FOR USE AFTER FIRST WEEK: Weekly on Fridays — fill out Stipend Request Form (system tab in app)

  1. Get schedule from Bryan weekly by Thursday, end of day

  2. Fill out email request form (system tab in app) by Thursday, end of day, for following week’s emails to be sent. Check spam folder in personal email for responses.

These should be helpful




OTHER VERY helpful RECORDINGS

Note: this starts 40 seconds in, so fast-forward a bit.

Konrad Kosmala

PACIFIC TIME ZONE

Initial Onboarding and anything Technical / Money-Related

Business Line: 828-719-5559
Email: konrad@recycleatextbook.com

Schedule a time to chat: bit.ly/konrad15


Bryan Fink

EASTERN TIME ZONE

Advanced Training and Weekly Route Planning

Business Line: 270-860-5016
Email: bryan@recycleatextbook.com


Corporate Support

EASTERN TIME ZONE

Specific Book Checkin Report Questions
Shipment Tracking Status
Payout Questions

Business Line: 859-523-5635
Email: support@sellmebooks.com

What is a follow day?

The follow day is a 3-4 hour period where you get to shadow a field trainer around a campus and watch them purchase books. This is a learning experience and most of our reps shadow several times throughout their book buying career to learn from the top buyers in the company. Your first follow day is a good chance to look at what a typical day is like for a textbook buyer and decide if this looks like a good fit for you as well.


Follow Day FAQ

  1. Where and when is my follow day?

    • You will be contacted by the rep you are following a few days before your scheduled follow day. If you have any questions before then you can call the hiring assistant who first contacted you or Bryan the hiring manager at (270) 860-5016.

  2. What should I wear on my follow day?

    • You will be walking around campus all day so wear comfortable and casual clothing.

  3. Do I need to do anything before my follow day?

    • Download our app and get in contact with the field trainer you are shadowing.

  4. What if I can’t make my scheduled follow day anymore?

    • Contact the hiring assistant who first contacted you or Bryan the hiring manager at (270) 860-5016 to cancel or reschedule.

  5. What happens after the follow day?

What to Pay for Books

The price in the app is called Single Guide Value (SGV). You should pay the professor half this price (or Half Single Guide Value).

There’s a setting in the app you can change to have it display double, but please remember that you selected that option if you choose to do so.


What You Get Paid for Books

As a faculty rep on the STIPEND, you are paid the price in the app, times 1.5 (so Single Guide Value plus 50%) for the books. Example) if the app says $100, you pay the professor half ($50), and you’re paid $150 by SellMeBooks. Your profit in this instance is $100.

Please note that, in addition to the payout for books, you also receive a weekly stipend of $400 as long as you’re purchasing the very basic, low amount of 200 SGV (price in the app) per week for books, and filling out the stipend request form every Friday by the end of the day. On a case-by-case basis, we will do a partial stipend for any special circumstances that keep you from buying 200 SGV, but you should be able to buy 100 SGV per day, so this should never happen!

Remember: you pay half the price in the app (half Single Guide Value).


Very Important Note

You are paid at 2 times during the week:

  1. You are paid for books each time you ship and fill out the Shipment Advances form in the app (and have uploaded the tracking receipt)

  2. You are paid a stipend every Friday night as long as you fill out the Stipend Request form in the app (and have met the 200 Single Guide requirement that week)


COMDATA Card Tips

All money that’s paid to you from the company is loaded onto the Comdata card.

Upon activation on our end (after you sign the dealer agreement), and activation on your end, you can use the Comdata card like any other debit card.

How to Withdraw Funds

You can withdraw them from any AllPoint ATM. These are commonly found in Walgreens, CVS, Target and many major gas station chains. The other option is to go to a bank and ask for a Cash Advance for the full amount.

Artboard.png

Fees

Every time the company loads funds to your Comdata card, you get one free withdrawal. This means that the best course of action is to go to an Allpoint ATM and withdraw the full amount possible (in intervals of $20 of course).

The other option is to go to a bank and ask for a Cash Advance for the full amount.

Once you find the academic departments on your campus, the next step is to find and approach the professors. Our top buyers have put together a sales approach that is short, effective, and allows you to navigate objections with ease. You must memorize this approach word-for-word.

Remember that the best approaches are calm, meaning that you speak in a slow, low tone and are pleasantly persistent.

The difference between annoyingly persistent and pleasantly persistent is how you re-approach. By using our 2nd and 3rd approaches you are offering additional information in a pleasant way so that the professor can make a different decision.


First Approach

Knock on the door to get the professor’s attention and open with a question.

“Hi professor how are you today?

My name is [ your name ] and I work with a really great company that helps college students save money on their textbooks and get through school with less debt! We’re different from other book buyers and focus on older editions back to like the 70’s.

I’ve been doing this with everyone—do you mind if I check your bookshelf, while you keep working, and slide out a bit the books I could send to a student? It only takes about 5 minutes.


Second Approach

Note: you should use this with every professor

After an objection you can reopen dialogue with a simple question like - do you get a lot of other textbook buyers around here?

“Yeah, you guys get a lot of book buyers, don’t you? [yep] Cool. I’m actually completely different! We focus entirely on helping students get through school with less debt, and books that are super old—like even from the 70’s.

Do you mind if I just check your shelf while you keep working? I’ll slide out what I could send to a college student, and if you want to keep all of them, that’s totally fine! You can just take 30 seconds and push back in the ones you want to keep.

Do you mind if I do that really quickly?


Third Approach

“Thanks for your time anyways professor. Have a good day.”

As you are about to leave point out a book of interest on their shelf - this can be a book still wrapped in plastic, or a double copy of a book, or if nothing else, you can point out a book that you simple want to scan or think you can buy.

”Oh professor! I noticed that this book looks like [ still in plastic / double copy / one you can purchase, etc ] do you mind if I take a look at this one before I go?”

This is a great way to get to the shelf and identify more book opportunities and/or continue to scan additional books.


You should know your approach well enough to give it almost word for word before you go out your first day.

Practice your approach with someone else who will pretend to be a professor you are approaching. Have them use these common objections you will hear your first day...

  1. I don't think I have anything new to sell.

  2. I haven't received textbooks in a couple of years.

  3. Someone came by and purchased my excess books last (week, month, etc).

Almost regardless of their objections, they are almost never actually relevant. Focus on seeing over 5 professors per hour! People are either “sellers” or they’re not. Second approach everyone. Ask them all a second time if you can scan their bookshelf. Go for that 3rd approach if they’re not. Then MOVE ON to the next :)

An uncommon objection you may hear would be something like "I don't sell books". These professors are not good prospects because they are not open to selling their unwanted books to you. No amount of approaching will change their mind either so it would be best to move on and talk with other faculty.

If you don't have anyone to practice with, call Bryan at (270) 860-5016.

The Best Departments

Note: remember to go in a circle on campus and then repeat that circle.

Write down the BUILDING and OFFICE NUMBER of each professor you see so you remember the second time through.

College campuses are comprised of academic and administrative buildings. Professors and textbooks are located inside of academic buildings but not every academic department is created equal. The best academic departments change and sell their textbooks more regularly. Here is a list of best ( A-List ) departments to approach.

  • Business / Marketing / Finance

  • Sociology

  • Psychology

  • Nursing / Healthcare professions

  • Biology

  • Chemistry

  • Math / Statistics

  • Communication

Each campus will be different, so try each A-list department first and then approach the other academic departments on campus. In time you will find your favorite departments to work on each campus.


TASK #1

Your training manager will pick the college that you will work for your first day. Using Google Maps, the campus map, and the video below, you will locate these A-List departments on the campus you are working. ( Note - your campus may not have all of these departments ) 

Phone App

DOWNLOAD THE APP

You will be using a downloaded app on your phone to scan and price textbooks alongside the textbook buyer.

First you will have to download the app. Go to your app store and search for “sellmebooks” to find our app. Watch the video below for more info.


Register on the App

register.png

Now that you have the app downloaded you will need to REGISTER..

To register click on the register button on the home page shown in this picture. It will direct you to a form to fill out your personal information.

Most of it is common sense except for two questions.

Account Type = Faculty Buyer
Referral = Bryan Fink

After you are done click submit and contact Bryan (270) 860-5016 to confirm that your account has been approved.

Once approved you will be able to log on and use the app to scan books.


Using the app


CRITICAL: Download the Database

Be sure on the System / Support tab on the bottom right, after the database downloads when you log in the first time, that it says “Synced 100%.” If it doesn’t tab “Book Database” then “Reset.”

IMG_BEEB7843FAB4-1.jpeg

PEOPLE YOU’LL MEET ON CAMPUS

territoryexpert.jpg

TERRITORY EXPERTS

This is the term we give to anyone who makes large blanket statements such as “no one will be around until 2pm today” or "come back on Wednesday, more people will be here then”. It seems logical and helpful but in reality the best time to find and catch professors is whenever you are passing through the department at that moment.

Never base your schedule on professor’s posted office hours or territory experts because you will end up wasting time when you could have found more professors by walking through the department.

 
admin-assist-1.jpg

ADMINISTRATIVE ASSISTANTS

These are the secretaries of the academic departments and most departments have them. They often control the new textbooks coming and going from the department so you should always talk to them BUT talk to them after you have talked to the professors because some admin assistants can act as gate keepers that prevent you from approaching professors.


Campus Book Buying Policies 

Because we work with campus professors and their academic departments we do not check in with admissions and campus security before we start buying textbooks. If the professors and their departments allow the buying of textbooks then very rarely is it ever a problem with the rest of campus. Sometimes you will meet a professor or department that tells you that they do not allow textbook buying and it is important to know how to handle that.

PERSONAL POLICIES

If you come across a professor who tells you that they do not allow textbook buying on campus go talk to 1-2 more professors of the same department. Often times if you ask another professor in the department about their books they will sell them to you. In which case that particular professor had a personal policy of not selling their books and misrepresented the rest of campus. It would be best to ignore that professor and continue buying as usual.

DEPARTMENTAL POLICIES

If multiple professors in the same department tell you that they do not allow textbook buying then it would be best to move on to another department and see if they tell you the same thing. If one department doesn’t allow textbook buying but another one does then that department probably has a dean with anti-book buying policies, but the campus as a whole is fine to purchase from. That is what we call a departmental policy.

CAMPUS-WIDE POLICY

If 2-3 departments all tell you that they do not allow textbook buying on their campus then there is probably a campus-wide anti-textbook buying policy and you may consider relocating to a different campus in your area. Your training manager should help you avoid these most of the time but it is important to note that even if all of campus does not allow textbook buying, the bookstore may sell books to you ( refer to www.sellmebooks.com/bookstores ) and/or you can collect textbook donations ( refer to www.sellmebooks.com/donationbuying ).

TIPS FOR Dealing with Security

In extreme cases you may be approached by campus security and asked to leave a campus. This doesn’t happen very often but if it does it might be best to remember that campus and/or department on that campus that most likely contacted security and not return.


Terms and Conditions

Read so that you understand how we pay out in special situations!

START HERE


DO NOT scan Instructor Edition barcodes

#1  - The top of the book says "instructor edition".

#1 - The top of the book says "instructor edition".

#3  - If the student ISBN isn’t on the back then check in the front publication page. The ISBN will be the student ISBN that you need to enter into the app.

#3 - If the student ISBN isn’t on the back then check in the front publication page. The ISBN will be the student ISBN that you need to enter into the app.

#2  - See if the student ISBN is on the back

#2 - See if the student ISBN is on the back

#4  - Once you enter the student ISBN into the app and it is a book that we can buy then the price drop down menu will appear. Now you can select “Instructor” to tell the app what kind of book you have. Repeat this process for Annotated and binder edition books.

#4 - Once you enter the student ISBN into the app and it is a book that we can buy then the price drop down menu will appear. Now you can select “Instructor” to tell the app what kind of book you have. Repeat this process for Annotated and binder edition books.


RENTAL ONLY and COUNTERFEIT Books

  1. All RENTAL Only books will be paid out as Annotated books (as dictated in app)

  2. DO NOT BUY books that look like they are counterfeit copies. PLEASE call us if you have any questions.


HOW TO CLOSE

As you scan the shelves as quickly as possible you will come across books that you can buy. For now inch the valuable books forward on the shelf so you can easily identify them later. Once the shelf is fully scanned go back through each book with the professor start pulling books that they want to sell.

Place each book down in one of three piles that you create.

  1. Books $1 or less

  2. Books up to $10

  3. Books $10 or more

Give one bulk price for all the books you want to buy. If the professor isn't happy with the price you can sacrifice the low value $1 textbooks and reduce the size of the book pile you are buying without sacrificing any of the books you actually want. Give the professor the agreed upon amount and take the books you bought with you.

One huge tip for closing on LOW value books: take them as a donation

“Dr. Jones, you know, these books here would really help a college student, but they’re actually on my donation only list. What that means is, I’d love to take them from you, and they would really help a student somewhere that needs them for a class, but I can only take them as a donation. Would you mind donating them to me? Can I take them?

You may find a ton of loose-leaf editions during the student buyback. They make great layup buys as students can’t sell them back to the book store.

We take binder editions ONLY if they are either:

- In a binder
- Still in the original packaging

Half the battle of buying a loose leaf edition is using the correct ISBN. The other half is the condition.


Use the Loose Leaf ISBN, not the barcode!

Make sure you are using the loose leaf binder ISBN and not the Hardcover/paperback!

Make sure that you are either scanning the barcode that is actually printed on the pages or the ISBN on the inside copyright page. As a general rule, don’t pay more than $10 SGV for a binder edition. If you ring up a loose leaf for more than $10 SGV, more often than not you used the wrong ISBN.

As a general guideline, you’ll want to type in the isbn printed above the barcode (sometimes the barcode scans as a different isbn). If it’s already opened, used the copyright page. Usually you will see something like this

ISBN 978-1-285-07-197-5 ( loose leaf edition )
ISBN 978-1-285-07-197-6 ( Hardcover )
ISBN 978-1-285-07-197-7 ( Paperback )

If you go by the barcode/isbn that is on the packaging, this is often not the correct isbn.


Missing Pages

Check for any damage or missing pages.

Follow the damage guidelines. The good news is that you don’t have to deal with any kind of damage to the cover/spine. The bad news is finding missing pages can be tricky.

If it’s sealed, you’re in luck. If its in a binder, flip through it and make sure things like the copyright page are included. Also, check the three ring holes for damage: they don’t need to be in perfect condition but if they look more like ovals than circles, buyer beware.

Send us a Manifest

manifest.png

Get a BOX

For your first week buying you may need to purchase boxes to use and receive emailed labels from the back office while your supplies are being mailed to you (you will be reimbursed).

We use boxes that are 18”x12”x10”. You will want to purchase a box(es) as close to this size as possible. Stores like Staples sell cheap boxes that are 16”x12”x10” that work well while your supplies are being shipped to you.

Take a photo of the receipt after you buy the box and submit the photo for reimbursement for boxes.


Put in the BOOKS and TAPE up the box


We ship with FedEx.

Use the emailed label(s) we sent.

You can take your taped and properly labeled boxes to FedEx. If this is your first shipment, look for an emailed label sent to you from FedEx.

Don’t wait for the last minute here! If you don’t have labels, call our back office at 859-523-5635.


Take ONE PHOTO

Take ONE PHOTO of the tracking receipt handed to you by the Fedex laying next to the box purchase receipt (if applicable).

Box purchase receipt only if applicable.


Fill out to GET PAID

Or, you can use the app “Support” or “System” tab.

IMG_4B6B4E1BAD4B-1.jpeg